Student Support Officer

We are seeking a compassionate and empathetic Student Support Officer (RTO) to join one of our client’s team. As a Student Support Officer, you will be responsible for providing a range of support services to our students to ensure their academic success and well-being.

Responsibilities:

• Provide academic, personal, and career counselling to students
• Develop and implement support programs and initiatives to enhance student success
• Monitor and track student progress, and implement strategies to address challenges
• Collaborate with academic staff and faculty to ensure that students receive the necessary support
• Process student admissions through student management system (acelerate or RTO Manager) & PRISMS
• Provide a high level of customer service to students and staff
• Follow-up on students who require academic support, and engage them in an intervention plan where required
• Issue warning letters according to Institute’s policies and procedures
• Responding to and managing a range of student enquiries and issues
• Coordinating and scheduling classes
• Preparing student and trainer paperwork for courses
• Data entry of student enrolments, attendance and student completions
• Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
• Auditing student files for compliance
• Respond to student inquiries and complaints, and provide guidance and referrals as needed
• Maintain accurate records of student interactions and progress
• Stay up-to-date with trends and best practices in student support services

Requirements:

• Bachelor’s degree in education, counselling, or a related field; Master’s degree preferred
• 3+ years of experience in student support services with an experience in Wisenet in Education/RTO with an experience in Wisenet.
• Strong knowledge in student management and AVETMISS system, PRISM and other relevant software like aXcelerate or RTO Manager
• Strong counselling and mentoring skills, with the ability to build rapport with students
• Excellent communication and interpersonal skills
• Ability to work collaboratively with staff, faculty, and other stakeholders
• Knowledge of student support services and resources
• Strong organizational and time-management skills
• Passion for student success and a commitment to diversity, equity, and inclusion

If you are a compassionate and experienced student support professional with a commitment to student success, we would love to hear from you. Please submit your resume and cover letter to hr@magnusrecruitment.com.au Or call 0480 199 145