Student Support Officer

We are seeking a compassionate and empathetic Student Support Officer to join one of our client’s team. As a Student Support Officer, you will be responsible for providing a range of support services to our students to ensure their academic success and well-being.

Responsibilities:

*Provide academic, personal, and career counselling to students

*Develop and implement support programs and initiatives to enhance student success

*Monitor and track student progress, and implement strategies to address challenges

*Collaborate with academic staff and faculty to ensure that students receive the necessary support

*Process student admissions through student management system (acelerate or RTO Manager) & PRISMS

*Provide a high level of customer service to students and staff

*Follow-up on students who require academic support, and engage them in an intervention plan where required

*Issue warning letters according to Institute’s policies and procedures

*Responding to and managing a range of student enquiries and issues

*Coordinating and scheduling classes

*Preparing student and trainer paperwork for courses

*Data entry of student enrolments, attendance and student completions

*Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements

*Auditing student files for compliance

*Respond to student inquiries and complaints, and provide guidance and referrals as needed

*Maintain accurate records of student interactions and progress

*Stay up-to-date with trends and best practices in student support services

Requirements:

*Bachelor’s degree in education, counselling, or a related field; Master’s degree preferred

*3+ years of experience in student support services with an experience in Wisenet in Education/RTO with an experience in Wisenet.

*Strong knowledge in student management and AVETMISS system, PRISM and other relevant software like aXcelerate or RTO Manager

*Strong counselling and mentoring skills, with the ability to build rapport with students

*Excellent communication and interpersonal skills

*Ability to work collaboratively with staff, faculty, and other stakeholders

*Knowledge of student support services and resources

*Strong organizational and time-management skills

*Passion for student success and a commitment to diversity, equity, and inclusion

If you are a compassionate and experienced student support professional with a commitment to student success, we would love to hear from you. Please submit your resume and cover letter to hr@magnusrecruitment.com.au Or call 0480 199 145